Privacy Policy

Last Updated: September 2026

We respect your privacy and are committed to protecting the personal information you provide when visiting this website, contacting us, or requesting real estate services.

This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected in accordance with applicable Canadian privacy laws.

1. Information We Collect

We may collect personal information that you voluntarily provide through this website or when communicating with us, including:

  • Name
  • Email address
  • Telephone number
  • Preferred method of contact
  • Property address
  • Property search preferences
  • Buying, selling, leasing, or investment interests
  • Preferred locations and property types
  • Budget or price range
  • Timing and other information relating to your real estate needs
  • Information submitted through contact forms, consultation requests, emails, telephone calls, or other communications

If you become a client, additional information may be collected as reasonably necessary to provide real estate services and comply with legal, regulatory, professional, and brokerage requirements.

Please do not submit sensitive financial information, banking information, government identification numbers, or copies of identification through general website contact forms unless specifically requested through an appropriate secure process.

2. How We Use Your Information

Personal information may be used to:

  • Respond to inquiries and requests
  • Contact you regarding your real estate needs
  • Arrange consultations, property showings, or meetings
  • Identify properties that may meet your requirements
  • Assist with buying, selling, leasing, or investing in real estate
  • Provide property listings and market information
  • Communicate regarding potential or existing real estate transactions
  • Maintain appropriate business and client records
  • Improve this website and our services
  • Comply with legal, regulatory, professional, and brokerage requirements

Personal information will not be used for materially different purposes without obtaining additional consent where required by law.

3. Consent

By voluntarily providing personal information through this website or directly to us, you consent to the collection, use, and disclosure of that information for the purposes identified at the time of collection and described in this Privacy Policy.

You may withdraw your consent at any time, subject to applicable legal, regulatory, contractual, or record-keeping requirements.

Withdrawal of consent may affect our ability to provide certain services.

4. Sharing of Personal Information

We do not sell or rent personal information.

Personal information may be shared with the applicable real estate brokerage and authorized third parties where reasonably necessary to provide requested real estate services or complete a transaction.

Depending on the circumstances, these parties may include:

  • Real estate brokerages and professionals
  • Lawyers
  • Mortgage professionals and lenders
  • Home inspectors
  • Appraisers
  • Photographers and marketing providers
  • Technology and website service providers
  • Real estate boards and listing services
  • Other parties involved in a real estate transaction

Personal information may also be disclosed where permitted or required by law.

5. Confidentiality of Client Information

Information obtained in the course of a real estate client relationship may be confidential.

Confidential client information will be handled in accordance with applicable privacy laws, real estate regulatory requirements, and brokerage policies.

Such information will not be disclosed to third parties without appropriate authorization or consent except where disclosure is permitted or required by law.

6. Cookies and Website Analytics

This website may use cookies, analytics tools, pixels, and similar technologies to operate the website, understand visitor activity, improve performance, and measure the effectiveness of marketing activities.

Information collected automatically may include:

  • IP address
  • Browser and device information
  • Pages visited
  • Approximate geographic location
  • Referring website
  • Date and time of visits
  • Website interactions

Third-party analytics, advertising, or website service providers may also use cookies or similar technologies subject to their own privacy practices.

You can manage or disable cookies through your browser settings. Certain website functions may not operate correctly if cookies are disabled.

7. Email and Marketing Communications

If you request property alerts, market updates, newsletters, or other communications, we may use your contact information to provide those communications in accordance with applicable Canadian law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent communications necessary to respond to an inquiry, provide requested services, or administer an existing real estate relationship.

8. Third-Party Websites

This website may contain links to third-party websites and services, including property listing platforms, mortgage resources, social media platforms, and other real estate-related resources.

These third parties operate independently and have their own privacy policies and practices.

We are not responsible for the privacy practices, security, or content of third-party websites.

9. Protection of Personal Information

Reasonable administrative, technical, and physical safeguards are used to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Retention of Personal Information

Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, professional, and brokerage record-keeping requirements.

When information is no longer required, it may be securely deleted, destroyed, or anonymized in accordance with applicable requirements.

11. Access and Correction

You may request access to personal information held about you or request correction of inaccurate or incomplete personal information, subject to applicable legal exceptions.

We may take reasonable steps to verify your identity before processing an access or correction request.

12. Real Estate Transactions

Additional privacy, identification, record-keeping, and disclosure requirements may apply when you enter into a client relationship or real estate transaction.

Information collected in connection with a real estate transaction may also be subject to the policies, procedures, and legal obligations of the applicable brokerage, real estate boards, listing services, regulators, and other parties involved in the transaction.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal requirements.

The most current version will be posted on this website with the updated "Last Updated" date.

14. Accountability

We are responsible for the personal information we hold. Our Privacy Officer (listed in Section 23) is responsible for making sure we follow this Privacy Policy and applicable privacy laws.

15. Information You Send Through This Website

When you book a consultation or use the contact form, we collect the details you enter, such as your name, email address, phone number, market of interest, preferred date and time, meeting type, and any notes you write. This information is stored with our website service provider and can only be viewed by authorized administrators of this website. We use it only to respond to your request and arrange your consultation.

16. Storage and Transfers Outside Canada

We serve clients in Toronto and the GTA, the United Arab Emirates, and Spain. Our website and technology service providers may store or process personal information outside Canada, including in the United States or other countries. When this happens, your information may be subject to the laws of those places, including access by their courts or authorities. We take reasonable steps to protect your information wherever it is handled.

17. Email and Text Messages (CASL)

We will only send you marketing emails or text messages if you have given consent, or where Canadian anti-spam law otherwise allows it. Every message will clearly say who we are and how to reach us. You can unsubscribe at any time using the link in the message or by contacting us, and we will act on your request within 10 business days.

18. Identity Verification and Legal Record-Keeping

Real estate professionals in Canada have legal duties that may require us to verify your identity and keep records of certain transactions, including under federal anti-money-laundering rules and Ontario real estate legislation. If this applies to you, we will explain what we need and why. We keep these records for the minimum period required by law.

19. Privacy Breaches

If a security incident involving your personal information creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by law, and we will keep a record of the incident.

20. Children's Privacy

This website is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has sent us personal information, please contact us and we will delete it.

21. Access Requests and Complaints

You can ask to see the personal information we hold about you, or ask us to correct it. We will respond within 30 days, unless the law allows more time and we tell you why. If you have a concern about how we handle your information, please contact our Privacy Officer first so we can try to fix it. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca). Concerns about the professional conduct of a real estate registrant in Ontario can be directed to the Real Estate Council of Ontario (reco.on.ca).

22. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

23. Privacy Questions and Requests

Questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of personal information may be directed to:

Privacy Officer HomeLife Bayview Realty Inc., Brokerage 201 – 505 Hwy 7 East Thornhill, Ontario L3T 7T1 Canada

Brokerage: (905) 889-2200

Please indicate that your inquiry relates to privacy when contacting us.

You can also read the brokerage website privacy policy at homelifebayview.com/privacy-policy.